Terms of Service

By creating an account and using the SalusCare platform, you agree to these Terms of Service. If you do not agree, please do not use the platform.

SalusCare provides a digital platform for:

• Clinical intake assessment via AI-assisted conversation
• Validated psychological assessments (PHQ-9, GAD-7, PSS-10, WEMWBS)
• Booking and managing sessions with licensed clinical psychologists
• Secure messaging with your assigned clinician
• Telehealth video sessions

Important: The AI intake bot is an administrative tool only. It does not provide clinical diagnoses or constitute a therapeutic relationship. All clinical decisions are made by licensed psychologists.

You must be at least 18 years old to create an account. Clients aged 10–17 may access services with parental or guardian consent. By registering, you confirm you meet these requirements.

Booking: Appointments must be booked at least 24 hours in advance and are subject to clinician availability.

Cancellations: You must cancel at least 24 hours before your scheduled appointment. Late cancellations and no-shows may be charged the full session fee at the clinician's discretion.

Rescheduling: You may reschedule an appointment up to 24 hours before the session at no additional charge.

Payments are processed securely via M-Pesa (Safaricom Daraja) and Paystack. By making a payment you agree to the respective payment provider's terms. SalusCare does not store your card details or M-Pesa PIN.

Refunds: Assessment fees are non-refundable once the assessment has been accessed. Session fees may be refunded at the clinician's discretion if cancelled in accordance with the cancellation policy above.

All information shared on the SalusCare platform is strictly confidential and subject to our Privacy Policy. Clinical records will only be disclosed without your consent in the following circumstances:

• Where there is a serious risk of harm to yourself or others
• Where required by Kenyan law or court order
• Where there is a child protection concern

SalusCare is not an emergency service. If you are in immediate danger, please contact:

• Emergency Services: 999 or 112
• Befrienders Kenya (24/7): 0722 178 177
• Kenya Red Cross Psychosocial Support: 1199

You agree not to:

• Provide false information during registration or intake
• Share your account credentials with others
• Use the platform for any unlawful purpose
• Attempt to access other users' data
• Interfere with the platform's operation

SalusCare provides the platform as a facilitator of clinical services. Clinical responsibility lies with the individual licensed psychologist providing your care. To the maximum extent permitted by Kenyan law, SalusCare is not liable for indirect, incidental, or consequential damages.

We may update these terms from time to time. You will be notified of material changes by email. Continued use of the platform after notification constitutes acceptance of the updated terms.

SalusCare Psychology Practice
Nairobi, Kenya
saluscare.mindfulsolutions@gmail.com